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Privacy and Cookie Policy

Privacy Policy

We are committed to protecting and respecting your privacy and appreciate the importance of responsible use of personal data collected on this and the booking website. We take great care with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes.

This policy (together with our booking engine terms and conditions of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you

In order to make a successful car rental booking we may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.best-car-hire.co.uk (our site) and www.cartrawler.com (fulfilment site). This includes information provided at the time of registering to use our site, completing a vehicle rental booking form or query form, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .ie and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
  • Bookings: When you make a booking of vehicle rental on our site, we need to use personal information about you and other passengers included in your booking. We request the following information depending on what specific service you require: name, e-mail address, home address, phone number, gender, date of birth, city and country of birth, driving license number, class of driving licence, passport number and type and country of issue on passport, flight number. Sensitive information such as health, medical, dietary, mobility and religious requirements may also be required. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (customs and immigration), security, and credit checking organisations and otherwise as permitted or required by law.
  • Secure Transactions: All requests and credit card confirmations sent to us pass directly through our secure server to protect your information. Any payment transactions will be encrypted using SSL technology. To check that your browser is using the secure server, ensure that a small padlock icon on the lower part of your browser window is visible. When it is in the “locked” position, it means that your transaction is secure. These security features are only activated for pages where you can view and submit your request or confirm your quote by providing your credit card number.

Uses Made Of The Information

Here is how we use information held about you in the following ways:

  • To facilitate vehicle rental bookings by disclosing your personal data to a vehicle rental provider when you book a vehicle rental with a provider using this website.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you do not want us to use your data in this way, or if you wish to be removed from our list you may, at any time, notify us by clicking on the “unsubscribe” link at the bottom of each email communication you received from us.

Disclosure Of Your Information

We will only disclose data in a way compatible with the purposes for which it was obtained. We may disclose your personal information to any member of our group Grovelawn Internet Services, and also Car Trawler which includes/means their subsidiaries, their ultimate holding company and its subsidiaries.

We may disclose your personal information to third parties:

  • In the event that we or Car Trawler sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our booking engine terms and conditions of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Save as provided herein we do not rent, sell or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by unticking the box on the booking form relating to marketing emails or by unsubscribing to any such marketing emails by clicking on the unsubscribe link at the bottom of all email communications. You can also exercise the right at any time by contacting us at Best Car Hire, Grovelawn Internet Services, Berkeley House, Hunts Rise, South Marsdon, Swindon SN3 4TG.

Our site links to and from the websites of our partner networks including Car Trawler, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Our website and that of Car Trawler uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

So what is a cookie?

Cookies are tiny text files stored on your computer every time you visit certain web pages. At Best-Car-Hire.co.uk we use cookies to keep track of which pags you view and ultimately which car you are booking and to remember you when you return to our site.

To book a car on Best-Car-hire.co.uk you need to have cookies enabled. If you do not wish to enable cookies you will still be able to browse our website but you will not be able to make a car rental booking. Most web browsers have cookies already enabled, but check Managing Cookies for help to turn them on should you need to if you have disabled this function..

Please be aware that cookies cannot harm your computer. We do not store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve the user’s experience of the site.